Cons: 1) The 20% “mandatory” tip is ridiculous. Factor it in to the total price when booking because they won’t let you wiggle out of it. 2) they often overbook. Meaning you can make an appointment and still end up waiting a long time, especially before holidays. Don’t even try a walk-in appointment before Shabbat, they’re always packed. If you make an appointment, allow an extra 1/2 hr wait time to be safe. Pros: they give very good manicures, they’re clean and friendly. Not sure why some other reviews here complain of rudeness; maybe don’t give rudeness and you won’t get rudeness back. I find them to be friendly and accommodating, except for that silly tip policy.